Payment and Delivery

It is company policy not to begin manufacture until we have received sufficient cleared funds. Once we have received your order we will email you a pro forma invoice. We can only accept payment in GB pounds. Payment can be accepted as follows:

BACS or Electronic Transfer

If you wish to make an electronic payment we will email you our bank details. Please use the quote number on your pro forma as a reference for the transfer. Depending on the method of transfer, funds can take up to 4 working days to clear.

Cheque

Please make cheques payable to: "The Promota Duplication" Payment by cheque will delay the start of production by at least 5 working days. Please avoid payment by cheque if you have an urgent order.

Postal Address

Please send all masters and artwork to: 12 Eric Wilkins House Avondale Square London, Old kent Road SE1 5ES UK

Delivery Charges

Express Delivery For Urgent Proofs, UK Mainland Next Day	£8.00
Disc only bulk supply orders, UK Mainland Next Day	£12.95
Discs in cases orders, UK Mainland Next Day	£14.95
Orders over £500, Standard 3 Day Parcel Service	Free to 1 UK mainland address
Orders over £500, UK Mainland Next Day	£10.95
Surcharge For Saturday Delivery	£50.00
Surcharge For UK Offshore Delivery	£30.00

Export We do not export any goods outside of the UK.

Production Turnaround Times

Duplication disc only bulk supply - 500max	1-2 days
Duplication with digitally printed paper parts	2-4 days
Duplication with offset litho printed paper parts	7-8 days
Offset litho printed paper parts	7-8 days
Replication disc only bulk supply	7-8 days
Replication with offset litho printed paper parts	8-10 days

Production turnaround times are full working days, this does not include weekends or public holidays Production can only begin once we have received masters, artwork, proofs and cleared funds Turnaround may increase due to failed masters or artwork rejection from our printers Turnaround may be extended due to seasonally high workloads

Replication Overs & Unders
All replication orders are subject to +/- 5% overs/unders manufacturing tolerance. Overs are charged at applicable unit cost price. Unders will be credited at applicable price per unit. Duplication orders will be dispatched at exact quantities.

Cancellation
We can accept cancellation of an order up to artwork approval. Once artwork has been approved, payment processed and production has begun we cannot accept cancellation.

Replacements And Refunds
If there is a clear manufacturing fault or goods are damaged in transit we will replace the items in question. If we are unable to replace the items we will offer a refund at applicable unit price. We will not offer any refund or replacement arising from defective customer supplied artwork or masters.

Copyright
Customers must own all copyrights or obtain the necessary copyright permissions before placing an order. The Promota may refuse manufacture of any material that infringes copyrights.